SERVICE ADVANTAGE for Customer Service Excellence
CCNTI offers a unique course to help businesses improve the way their people provide service to clients and customers by examining the fundamentals of delivering long-term customer service effectively and with sincerity.
This one-day course shows employees of service-based businesses how to improve the customer experience, increase customer loyalty, and ultimately increase growth. Learn how to turn customer transactions into customer relationships that keep them coming back to your business time and again despite an increasingly competitive marketplace.
Among the topics included are: the five components of outstanding service, contributors to a communications breakdown, the connection between customer focus and human relations skills, how to communicate for more effective customer service, dealing with assumptions that prevent successful service, plus leveraging how customers relate to their own history, intent and norms to improve service delivery.
Based on proven customer service methods and advanced human relations principles, the CNTI SERVICE ADVANGE approach benefits individuals who deal directly with the public, as well as those who supervise others in a public-facing role.
Through presentations, discussions and group work, participants will leave this course with a plan for putting their new knowledge into action, as well as tools they can use in relationships with other co-workers.